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Lead quality
It is the regular practice at Leads Valley to verify twice
over phone to ascertain that lead quality is exceptional. The
client base is drawn from the residents of the UK who are
genuinely looking for secured loans, mortgage or remortgage.
We endeavour to maintain the quality of leads. If the leads
are found defective or not up to the mark, then Leads Valley
is always ready to replace them. Since genuine leads help
bring more business, we take initiative in providing
exceptional service.
Lead frequency
Brokers get to monitor the frequency with which leads are
provided. The service is exclusively provided by Leads Valley.
Brokers advise us regarding the frequency of leads. An
arrangement to meet the business needs of the client is
prepared. This also incorporates cases when the supply of
leads has to be ceased to allow time for lead administration.
The supply of leads will be restarted at short notice.
Replacement policy
We ensure that clients get a quick replacement of leads that
have been found not up to the mark. Leads falling within the
company replacement policy will be substituted after request
through e-mail. The request letter must mention the name of
customer and the reason for return.
Replacement criteria
The following are the grounds for replacement of leads:
- Borrower is not interested in taking loan.
- Borrower has switched to any other loan provider.
- The borrower is no longer reachable.
If these grounds have been met, then the leads will be
replaced. Client has to intimate through e-mail within three
working hours his intent to replace leads. If replaced, the
client has to confirm replacement within 24 hours.
Lead cost
Payment for each lead is £110.00 as an upfront cost.
The payment is to be made by pro-forma payment. Cheques, credit
cards, and direct bank payments (only on request) are the
accepted modes of payment.
Order confirmation
Immediately as the confirmation order is received, our call
center commences the process of lead generation according to
the clients’ specifications. Orders placed and
confirmed cannot be cancelled. The payment must be received
within 5 days of placing order. Lead distribution will be
commenced only after receiving payment.
Admin
Copies of DPA and CCL will be required once the order has
been placed. These documents help establish that the client
has the necessary certifications to operate in the market.
This is helpful in determining that the data forwarded to the
client will not be misused.
All leads are sent out via e-mail or MS Excel spreadsheets.
This allows individual brokers to integrate this into their
own database systems or directly into MS Word documents or
even application forms.
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